Terms of service

Welcome to Petra Vera.

All Petra Vera products are handmade in Turkey using carefully selected natural marble.
By placing an order through our website, you agree to the following terms and conditions:

1. Each piece is made to order, reflecting the unique variations of natural stone. Slight differences in color or veining are part of the material’s beauty and not considered defects.
2. Custom or personalized items are final sale and non-refundable.
3. We reserve the right to update or modify product information, pricing, or availability without prior notice.
4. Orders are processed within 2–4 business days, and all transactions are handled securely through trusted payment providers.
5. By using our website, you agree to our Privacy Policy and Refund Policy.

For any questions or special requests, please contact our customer care team at info@petravera.com.

Free delivery worldwide

Complimentary global shipping on all Petra Vera pieces. Each order is securely packaged with double-layer foam protection.

Satisfied or refunded

Your satisfaction is our priority. If you’re not completely in love with your piece, we’ll make it right.

Dedicated Support

Personal assistance from our team in Turkey. From order to delivery — we’re here every step of the way.

Secure payments

Shop with confidence. All transactions are encrypted and handled through trusted global providers.